FREQUENTLY ASKED QUESTIONS

Wondering what benefits a virtual assistant will bring to your business? Check out our frequently asked questions.

What is a Virtual Assistant (VA)?

A Virtual Assistant is a remote professional who provides business support services, helping with admin, marketing, project management, and operational tasks to improve efficiency and free up your time. We work flexibly and adapt to your business needs.

What tasks can a VA help with?

We specialise in streamlining processes, marketing support, and project management. Some of our key services include:

Operations & Systems: Implementing and optimising workflows, CRM management, and inbox organisation.
Marketing & Digital Support: Social media management, content creation, website updates, and SEO.
Project & Client Management: Supplier coordination, event planning, and KPI tracking.
Administrative Support: File management, document formatting, and research.

How do I know if I need a VA?

If you’re feeling overwhelmed with day-to-day operations, struggling to keep up with marketing or client management, or simply need an extra pair of hands, a VA can be a cost-effective solution to help you regain focus on your core business.

What industries do you support?

We have experience working with a variety of industries, including:

Professional services (coaches, consultants, business strategists)
Construction & property management
Recruitment & talent acquisition
E-commerce & online businesses
Creative industries & digital marketing

How do you ensure confidentiality and data security?

We take data protection and confidentiality seriously. We are ICO-registered and operate under strict GDPR compliance. A Non-Disclosure Agreement (NDA) can also be put in place if required.

How do we communicate and collaborate?

We work remotely but maintain seamless communication using tools like:

Email & instant messaging (Slack, WhatsApp)
Video calls (Zoom, Teams, Google Meet)
Project management tools (Asana, Trello, ClickUp)
Shared drives (Google Drive, OneDrive, Dropbox)

How do you charge for your services?

We operate on a transparent, hourly rate basis, with a minimum of 10 hours per month at £35 per hour. Custom packages may be available for long-term clients or project-based work.

What is the onboarding process?

Initial Consultation: We discuss your needs, business challenges, and how we can help.
Proposal & Agreement: We outline the scope of work, pricing, and terms in a formal agreement.
Onboarding & Setup: We get access to relevant systems and documents.
Ongoing Support: Regular check-ins to ensure tasks are completed efficiently.

Can you integrate into our existing systems and processes?

Absolutely! We are tech-savvy and adaptable, working with a wide range of business tools, including CRM systems, project management platforms, and digital marketing software. If you have a preferred setup, we will integrate seamlessly

Do you work with Access to Work clients?

Yes! We have experience working with neurodivergent clients and supporting those who receive Access to Work funding. We can assist with managing workflows, accountability, and implementing structures to enhance productivity.

Ready to find out how we can help? Get in touch to start the conversation.

WHAT OUR CLIENTS SAY

Laura works both incredibly efficiently and independently. With little direction from the management team, she without fail completes all the essential elements of the role and then with any spare time looks to improve and work on other areas of the business. We could not recommend Laura enough.”

Tom | Co-Founder | ADDA Home Solutions

“When Laura joined us two years ago, I could not have begun to imagine the positive effect she would have on the business. From assisting us with general administration tasks improving both our systems and our operational procedures Laura’s effects on the business have been unparalleled. Her attention to detail and ability to assist us on so many different elements within the business make her an invaluable asset to the company. Laura works both incredibly efficiently and independently. With little direction from the management team, she without fail completes all the essential elements of the role and then with any spare time looks to improve and work on other areas of the business. We could not recommend Laura enough.” Tom | Co-Founder | ADDA Home Solutions

What sets Laura apart is not just her efficiency, organisation, and reliability, but her ability to see the bigger picture. She doesn’t just complete tasks, she anticipates needs, suggests strategies, and helps shape my business in ways I hadn’t thought of. She encouraged me to explore workplace training, recognising an opportunity aligned with my teaching background before I did.

Beyond her expertise, Laura genuinely feels like a trusted collaborator, invested in my success. Running a business can feel isolating, but with Laura, I know I have someone who ‘gets it’, who understands the ups and downs because she’s been there herself. She works with me, not just for me, and she’s strategically supporting my business growth every step of the way.

If you’re looking for someone who brings insight, initiative, and unwavering support, I can’t recommend Laura highly enough. I only wish I had found her sooner!

Valerie | Life Coach | Author | Speaker

Laura has been an invaluable support to my business, bringing a deep understanding of my work and offering proactive solutions that have truly elevated my visibility and operations. She has seamlessly taken charge of areas I resisted delegating, setting up and maintaining my blog, connecting my website to Google Analytics, managing SEO, and even creating systems to expand my reach in the speaking industry. From HubSpot integration for speaking opportunities to listing me on platforms I hadn’t even considered, Laura has helped position my business for greater visibility and impact.What sets Laura apart is not just her efficiency, organisation, and reliability, but her ability to see the bigger picture. She doesn’t just complete tasks, she anticipates needs, suggests strategies, and helps shape my business in ways I hadn’t thought of. She encouraged me to explore workplace training, recognising an opportunity aligned with my teaching background before I did.Beyond her expertise, Laura genuinely feels like a trusted collaborator, invested in my success. Running a business can feel isolating, but with Laura, I know I have someone who ‘gets it’, who understands the ups and downs because she’s been there herself. She works with me, not just for me, and she’s strategically supporting my business growth every step of the way.If you’re looking for someone who brings insight, initiative, and unwavering support, I can’t recommend Laura highly enough. I only wish I had found her sooner! Valerie | Life Coach | Author | Speaker

In times of chaos, Laura is the calming influence we rely on, offering steady support that is deeply appreciated by the entire team, most notably by our founders, who would struggle to function without her! She has implemented systems and structures that have resolved numerous operational challenges, making our business significantly more efficient.

What sets Laura apart is that she doesn’t just think the way we do – she goes further, identifying and addressing the key gaps in our processes with foresight. She is, quite simply, indispensable. “

Adda | Founder | ADDA Home Solutions

“Laura joined our team at the perfect time and has since become an invaluable part of our core leadership. She brings a rare combination of logical, systematic thinking with charm and unwavering competence. I cannot recommend her highly enough.In times of chaos, Laura is the calming influence we rely on, offering steady support that is deeply appreciated by the entire team, most notably by our founders, who would struggle to function without her! She has implemented systems and structures that have resolved numerous operational challenges, making our business significantly more efficient.What sets Laura apart is that she doesn’t just think the way we do – she goes further, identifying and addressing the key gaps in our processes with foresight. She is, quite simply, indispensable. “ Adda | Founder | ADDA Home Solutions

Things were disorganised as I was struggling to stay in control and Laura was patient, organised and flexible with the chaotic schedule. She took charge of organising my online presence with LinkedIn and a new website. She helped me work with my main client attending meetings, taking notes, issuing minutes and updating project trackers and reporting.

What I really valued when working with Laura was her calm presence in supporting me on a wide range of activities. She covered everything from porting my email hosting to preparing Powerpoint presentations. Laura provided a complete VA service and I cannot recommend her enough. If you are worried about trying a VA for the first time you could not do better than Laura!“

Sandra | Managing Director | Plain Pencil

“Last year I was drowning in work but anxious about recruiting a VA as I didn’t know where to start. Luckily, that’s when I was introduced to Laura and Popili VA. She quickly took charge and worked out all the ways that she could help me to make some space to get on top of things.Things were disorganised as I was struggling to stay in control and Laura was patient, organised and flexible with the chaotic schedule. She took charge of organising my online presence with LinkedIn and a new website. She helped me work with my main client attending meetings, taking notes, issuing minutes and updating project trackers and reporting.What I really valued when working with Laura was her calm presence in supporting me on a wide range of activities. She covered everything from porting my email hosting to preparing Powerpoint presentations. Laura provided a complete VA service and I cannot recommend her enough. If you are worried about trying a VA for the first time you could not do better than Laura!“ Sandra | Managing Director | Plain Pencil

Laura has a deep understanding of our business and has been driving our marketing efforts forward. Her proactive approach, creativity, and attention to detail have helped us strengthen our brand presence. She takes initiative, ensures everything runs smoothly, and is always a pleasure to work with.

I’d highly recommend her.”

Matthew | CEO | Elgin Bay & Intelli-Hood UK

“Laura has been an integral part of Elgin Bay, recently supporting the launch of Intelli-Hood UK. She has worked closely with our American partners, creating case studies and marketing materials to help establish our presence in the UK market.Laura has a deep understanding of our business and has been driving our marketing efforts forward. Her proactive approach, creativity, and attention to detail have helped us strengthen our brand presence. She takes initiative, ensures everything runs smoothly, and is always a pleasure to work with.I’d highly recommend her.” Matthew | CEO | Elgin Bay & Intelli-Hood UK

She quickly understood my business and has produced excellent posts and emails for it. She’s explained systems and workflows in a way I can understand, she’s dealt with tech and website issues that had me flummoxed and thrown her own ideas for growing my business into the pot as well.

If I need somebody to bounce ideas off, she’s there for me.

The best bit though is how easy it is to work with Laura. She’s friendly, supportive and has a sense of humour. I’m very glad to have found her!

Louise | Entrepreneur

I’ve been working with Laura for around four months, and I honestly don’t know how I managed without her. Laura gets things done super efficiently and she has a wide range of knowledge and abilities meaning I can ask her to do almost anything – or so it seems.She quickly understood my business and has produced excellent posts and emails for it. She’s explained systems and workflows in a way I can understand, she’s dealt with tech and website issues that had me flummoxed and thrown her own ideas for growing my business into the pot as well.If I need somebody to bounce ideas off, she’s there for me.The best bit though is how easy it is to work with Laura. She’s friendly, supportive and has a sense of humour. I’m very glad to have found her! Louise | Entrepreneur

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