FREQUENTLY ASKED QUESTIONS

What is a Virtual Assistant (VA)?

A Virtual Assistant is a remote professional who provides business support services, helping with admin, marketing, project management, and operational tasks to improve efficiency and free up your time. We work flexibly and adapt to your business needs.

What tasks can a VA help with?

We specialise in streamlining processes, marketing support, and project management. Some of our key services include:

  • Operations & Systems: Implementing and optimising workflows, CRM management, and inbox organisation.
  • Marketing & Digital Support: Social media management, content creation, website updates, and SEO.
  • Project & Client Management: Supplier coordination, event planning, and KPI tracking.
  • Administrative Support: File management, document formatting, and research.
How do I know if I need a VA?

If you’re feeling overwhelmed with day-to-day operations, struggling to keep up with marketing or client management, or simply need an extra pair of hands, a VA can be a cost-effective solution to help you regain focus on your core business.

What industries do you support?

We have experience working with a variety of industries, including:

  • Professional services (coaches, consultants, business strategists)
  • Construction & property management
  • Recruitment & talent acquisition
  • E-commerce & online businesses
  • Creative industries & digital marketing
How do you ensure confidentiality and data security?

We take data protection and confidentiality seriously. We are ICO-registered and operate under strict GDPR compliance. A Non-Disclosure Agreement (NDA) can also be put in place if required.

How do we communicate and collaborate?

We work remotely but maintain seamless communication using tools like:

  • Email & instant messaging (Slack, WhatsApp)
  • Video calls (Zoom, Teams, Google Meet)
  • Project management tools (Asana, Trello, ClickUp)
  • Shared drives (Google Drive, OneDrive, Dropbox)
How do you charge for your services?

We operate on a transparent, hourly rate basis, with a minimum of 10 hours per month at £35 per hour. Custom packages may be available for long-term clients or project-based work.

What is the onboarding process?
  • Initial Consultation: We discuss your needs, business challenges, and how we can help.
  • Proposal & Agreement: We outline the scope of work, pricing, and terms in a formal agreement.
  • Onboarding & Setup: We get access to relevant systems and documents.
  • Ongoing Support: Regular check-ins to ensure tasks are completed efficiently.
Can you integrate into our existing systems and processes?

Absolutely! We are tech-savvy and adaptable, working with a wide range of business tools, including CRM systems, project management platforms, and digital marketing software. If you have a preferred setup, we will integrate seamlessly

Do you work with Access to Work clients?

Yes! We have experience working with neurodivergent clients and supporting those who receive Access to Work funding. We can assist with managing workflows, accountability, and implementing structures to enhance productivity.

How do I get started?

Simply book a free 30-minute discovery call via our CONTACT US page to discuss how we can support you

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